Frequently Asked Questions
Everything you need to know about your Animal Pak order.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
How do I return an item?
We offer a 30-day return policy for all unworn and unwashed apparel. To start a return, visit our online portal with your order number and email address to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garment to ensure the perfect fit.
Can I change or cancel my order after it's placed?
Since we aim to ship orders as quickly as possible, we can only make changes or cancellations within 60 minutes of the order being placed. Please contact our support team immediately.
Are your products ethically manufactured?
Yes, we partner with manufacturers who adhere to strict fair labor practices and environmental standards to ensure every piece of clothing is produced responsibly.